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Torrent Technologies, Inc. (A Marsh Company)

Learning & Development Manager (Kalispell)


The Learning and Development Manager is responsible for the coordination and facilitation of current and future training, development programs, and initiatives. This role is responsible for developing and delivering effective learning solutions supporting a wide audience across the organization and providing the core knowledge and skills necessary for strategic business growth. Learning and Development (L&D) Manager is responsible for all aspects of the training function, including needs assessment, design, delivery, implementation, and evaluation.


 Partner with department leaders to identify key opportunities to enhance the effectiveness of employee performance to achieve business goals.

 Assesses the training needs, learning objectives, performance outcomes for the Write Your Own business line.

 Provide oversight to the Learning & Development Specialist.

 Assist in the development of career growth programs, mentorship and development opportunities for all levels of employees.

 Drive engaging design that enhances retention and knowledge transfer using diverse training delivery solutions.

 Collaborate and design content with Subject Matter Experts.

 Track and measure learning success against Key Performance Indicators.

 Write effective copy, instructional text, and audio/video scripts.

 Apply instructional design and measurement theories, practice and methods.

 Manage a Learning Management System (Litmos) to track and report metrics.

 Current on learning trends in organizational and employee development and incorporate best practices in learning and training programs.


 Bachelor’s degree.

 L&D or Training Manager with 10+ years relevant experience designing and implementing learning and development strategies and programs

 Experience with eLearning authoring tools such as Captivate or Storyline

 Proven experience in instructional design principles and best practices

 Strong technical aptitude

 Proficient in MS Office and Learning Management Systems

 Ability to communicate clearly to people at all levels, with superior business/technical writing and editing skills

 Sharp business acumen

 Effective program/project management skills

 Excellent interpersonal communication, presentation and facilitation skills

 Analytical and problem solving abilities

 Experience within the insurance industry and/or information technology field a plus All candidates should formally apply through the Marsh website: https://www.marsh.com/us/careers.html.

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