Big Sky ATD Board Members

  • Crystal Hopper, Past President
  • Scott Burnett, President
  • Ann Gillham, President-Elect
  • Lori Shelton, Secretary
  • Mary Deal, Director of Membership
  • Donna Pavlish, Director of Programs
  • Aldin Barnes, Director of Communication/Marketing 
  • Mandie Carter, Director of Finance

    Members are elected to serve on the Board for two-year terms, unless otherwise stated.  The elections are held in December and positions run from January to the following December.  Send general email inquiries to

    Do you have talent, skills or strengths to lend our community of Talent Development Professionals?

    View our Volunteer page to see how you might assist this Chapter just one time or in a longer engagement.

    If you have any questions or need more information please contact  Lori Shelton, Board Secretary.

    Past President
    Crystal Hopper, CTFL

    Crystal Hopper is a Software Requirements Analyst at Elation, Inc. She works with internal business owners to find their needs and communicate back to the developers. She also tests new software to ensure it meets the business owners expectations. She joined Big Sky ATD as a Trainer who facilitated and created training for call center agents with an emphasis in Technical Support.

    The Past President provides leadership & direction to the board. Click here for additional information about the position.  

    Contact Information:


    Phone: 406-534-9574

    Scott Burnett
    Scott is the HR Training Coordinator from the Montana Department of Public Health and Human Services. He has served in this capacity since Nov. 2014. Previously he worked at the Ohio Industrial Commission in the Customer and Staff Resources, where he helped employees and customers of the IC. He was introduced to the training and development industry back in 1998 when he became the ramp trainer for Delta Airlines in Columbus, Ohio. Scott has completed two bachelor degrees in Human Resource Management and Business Administration from Franklin University and is currently enrolled in the Master’s program for Instructional Design and Performance Technologies, also from Franklin University. Scott has 2 children back in Ohio, a 15 year old son and 17 year old daughter.
    The President provides leadership & direction to the board as well as manages all chapter operations, finances and activities.  This position is a three year commitment; one year each as President-Elect, President & Past-President.  Click here for additional information about the position.


    President-Elect                                                                                                                                                                       Ann Gillham

    A Montana native, Ann has recently come home to Montana after spending 20+ years in the training arena with GE Capital in Denver, CO; GE Appliances in Rapid City, SD; Sears Holdings, Inc. in Austin, TX and most recently with the home office of The Home Depot in Atlanta, GA. Ann currently serves as the Training Manager for the Billings, MT and Cheyenne, WY Charter Communications call centers. In her spare time, she enjoys spending time with her husband and son, traveling, crafts, and spending time with her extended family and friends. 

    Lori Shelton

    Upon joining EBMS in 2002 Lori began her career in the Claims Department where she held various positions of increasing responsibility including Claims Examiner, Senior Stop Loss Specialist and Medical Review and Appeals.  Her vast experience in Claims is an asset in her current position where she is responsible for the organizations training and development programs. As the Corporate Trainer, Lori serves as a coach to her customer base by mentoring, educating, and coaching both management and employees on how to effectively apply and reinforce learning on the job. Prior to joining EBMS Lori worked in financial positions at a national bank.  She takes an active role outside of EBMS including serving on the Health Care Administrators Association (HCAA) Education committee.  Her active membership in the Association for Talent Development (ATD) consists of holding the current Membership Director position.  She also holds a certification in Associate, Life and Health Claims (ALHC) which she has held since 2008 and is currently pursuing a certification as a Certified Self-Funded Specialist.

    Director of Membership
    Mary Deal

    Mary has been the Client Services Trainer & Quality Coach for EBMS, Inc. for the past 9 years. Her primary focus is on customer service skills and techniques not only for external customers, but also the internal customers, EBMS’ team members. She has worked closely with the Corporate Trainer, helping to provide quality training for all new team members coming into EBMS, Inc. Mary has spent countless hours structuring & developing personalized training sessions and following up with quality coaching to make sure training is successful and the outcomes notable. Mary has such a passion for excellent customer service that she teaches the leadership team to be successful coaches for the benefit of EBMS’ customers and team members.

    Director of Programs                                                                                                                                                        Donna Pavlish

    Donna has been in banking for 36 years here in Billings. She is currently an Instructional Designer for First Interstate Bank and has designed and facilitated training courses for over 2,000 employees in Montana, Wyoming and South Dakota. As a certified instructor she teaches courses on Leadership and Professional Development, as well as creative thinking. Donna has a Bachelor of Science degree in Education, majoring in Communication at Montana State University – Billings. She has been an active Big Sky ATD Chapter member for over 20 years. Donna has served on numerous non-profit boards throughout Billings, and is currently the President of the local St. Vincent de Paul board.  

    Director of Communication/Marketing                                                                                                                                                                Aldin Barnes

    Aldin is currently one of the Training professionals at Charter Communications where he has spent the last three years aiding new hires, existing employees, and leadership members enhance their product knowledge and customer service skills. Aldin is active in the community whether it is volunteering to help an organization during a crisis or helping beautify Billings. He is an avid board game fanatic and is currently completing his degree in Business. 

    Director of Finance                                                                                                                                                                Mandie Carter

    Mandie holds degrees in Computer Animation/Multimedia from the University of Hawai’i – Manoa, Web Design/Interactive Media with an emphasis in Distance Education from The Art Institute of Pittsburgh-Online and is currently pursuing her Masters in Organizational Performance and Workplace Learning from Boise State University.  Mandie Carter began her career with the Montana Department of Corrections as a Production Manager for Montana Correctional Enterprises in February of 2011 at the License Plate Factory, Print & Sign Shop during which time the shop received the 2012 First Lady’s Award.  Then in June of 2012, she transferred to the Professional Development Bureau to become one of the agency’s eLearning Design and Developers.  Most of her responsibilities include the development, maintenance, administration, and technical assistance of distance and computer based learning opportunities. She is also an Instructional Design Contractor with eLearning Mind.


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